Alpiko › Industries › E-commerce and marketplace sellers

E-commerce and marketplace sellers

Answer product, shipping and return questions, even at night.

Try free for 7 days Sample conversation

PROBLEM

Most common issue in this industry

Repeated questions

Questions about size, material and shipping time come in the same wording.

Slow replies

Slow replies send orders to another seller.

Inconsistent answers

Different people give different answers.

SOLUTION

How Alpiko helps

Drafts for product questions

Drafts Trendyol question replies from your knowledge base; you approve them.

Website chat

Answers pre-order questions on your chat page.

Single source

Same information, same answer on every channel.

SAMPLE CONVERSATION

A conversation like this

This is an example, not a real customer. Replies are shaped by the information your business adds.

Alpiko assistant

Is this serum suitable for sensitive skin?

The product description has no specific information for sensitive skin. I'm passing this to our team for an accurate answer; we'll get back to you.

How many days does shipping take?

Orders usually ship within 1-3 business days. Delivery time varies by carrier.

CHANNELS

Which channels are available

Greyed-out channels aren't available yet and are pending approval.

Trendyol questionsChat pageEmailTelegramWhatsApp and Instagram (Meta approval pending)

REQUIRED FEATURES

Used in this industry

Trendyol questionsKnowledge baseHuman handoffTopic report

GET STARTED

Start in 3 steps

Create an account

7 days free.

Add your information

Website, PDF or FAQ.

Try in Shadow mode

Review the answers first, then go live.

FREQUENTLY ASKED QUESTIONS

Questions on your mind

Which marketplaces can be connected?

Trendyol for now. Your website chat uses the same knowledge base.

Do replies go out automatically?

Remains as a draft until you approve.

Does it tell order status?

No. Order inquiries aren't supported yet; such questions are handed off to a human.

RELATED SERVICES

Services used in this industry

Chat page

Trendyol questions

Email assistant

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